Refund Policy


  1. Non-Promotional Purchases: Items purchased outside of promotional periods are eligible for return within 30 days of the purchase date.

    • Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
    • Returns will be processed for a refund to the original payment method used during purchase.
    • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
  2. Promotional Purchases: No returns or exchanges will be accepted for items purchased during promotional periods, including but not limited to sales events, clearance sales, or special discounts.


  • We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item as per the above policy and place a new order for the desired item.

Process for Returns:

  1. Contact our customer service team at within 30 days of your purchase to initiate a return.
  2. Provide your order number and details about the item you wish to return.
  3. Our customer service team will provide you with a return authorization and instructions on how to return the item.

Additional Details:

  • Returns that do not meet the above criteria may not be accepted or may be subject to a restocking fee.
  • Refunds will be processed within 5-7 business days upon receipt and inspection of the returned item.
  • Please ensure that your return complies with our policy before shipping the item back to us.

Policy Compliance:

This policy is aligned with Shopify and AliExpress standards for online retail platforms. Should you have any questions or need further clarification, please contact us at

Thank you for choosing Exclusively You! We value your business and hope to serve you again soon.


Customer Service Team
Exclusively You