Refund Policy

Returns:

  1. Non-Promotional Purchases: Items purchased outside of promotional periods are eligible for return within 30 days of the purchase date.

    • Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
    • Returns will be processed for a refund to the original payment method used during purchase.
    • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

  2. Promotional Purchases: No returns or exchanges will be accepted for items purchased during promotional periods, including but not limited to sales events, clearance sales, or special discounts.

Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item as per the above policy and place a new order for the desired item.

Process for Returns:

  1. Contact our customer service team at info@excyou.com within 30 days of your purchase to initiate a return.
  2. Provide your order number and details about the item you wish to return.
  3. Our customer service team will provide you with a return authorization and instructions on how to return the item.

Additional Details:

  • Returns that do not meet the above criteria may not be accepted or may be subject to a restocking fee.
  • Refunds will be processed within 5-7 business days upon receipt and inspection of the returned item.
  • Please ensure that your return complies with our policy before shipping the item back to us.

Policy Compliance:

This policy is aligned with Shopify and AliExpress standards for online retail platforms. Should you have any questions or need further clarification, please contact us at info@excyou.com.

Thank you for choosing Exclusively You! We value your business and hope to serve you again soon.

Sincerely,


Customer Service Team
Exclusively You