FAQ's

Welcome to Exclusively You's FAQ section! Here, we've compiled answers to some common questions about our products, policies, and our commitment to ethical and sustainable practices.

If you can't find the information you're looking for, please feel free to reach out to us at exclusivelyyou.contact@gmail.com.

0. What types of jewelry does Exclusively You specialize in?

Our jewelry is crafted from high-quality materials such as 0.925 sterling silver, 14k gold vermeil, solid gold and lab created diamonds.

1. Is Exclusively You Jewelry authentic?

Yes, all our precious metals are sourced from government-certified vendors and are authenticated with markings. Upon receiving your jewelry, you'll find a stamp confirming its authenticity. Our Sterling Silver items consist of 0.925 Sterling Silver exclusively, while our Gold items are crafted from genuine solid gold.

2. What are your sustainable and ethical practices?

We are committed to sustainability and ethical sourcing. We use ethical diamonds in our jewelry, ensuring they are sourced responsibly. We also prioritize sustainable packaging, using eco-friendly materials where possible. Additionally, we support and uplift women on social media platforms and donate a portion of our profits to non-profit organizations.

3. What is your shipping and delivery policy?

Please refer to our Shipping Policy for detailed information about shipping times, delays due to COVID-19, and our commitment to getting your orders to you as efficiently as possible. Our contact email for shipping inquiries is exclusivelyyou.contact@gmail.com.

4. How do I request a refund or exchange?

Our Refund and Exchange Policy outlines the conditions under which you can request a refund or exchange. If you have questions or need assistance, please email us at exclusivelyyou.contact@gmail.com. We aim to process refunds within 48 hours of receiving returned items.

5. How can I get in touch with customer support?

You can reach our customer support team by sending an email to exclusivelyyou.contact@gmail.com. We are here to assist you with any concerns, questions, or inquiries you may have.

6. What is your approach to social responsibility?

We are deeply committed to social responsibility. Apart from supporting women on social media platforms, we also contribute to non-profit organizations. Our aim is to make a positive impact on society and empower individuals and communities in need.

7. Are there any customs taxes or duties for international orders?

International orders may be subject to customs taxes or duties, which vary by location and local customs regulations. Customers are responsible for any applicable customs fees. Please be aware of your country's customs policies when ordering from us.

8. Can I trust the quality of your products?

We take immense pride in the quality of our jewelry. Each piece is carefully crafted using high-quality materials. We stand behind the quality of our products and strive to provide you with jewelry that you'll cherish for years to come.

9. Do you offer customization options?

Yes, we offer customization services for select pieces. Please contact our customer service team for more information.

10. How do I determine my ring size?

You can use our ring sizing guide available on our website or visit our store for assistance in determining your ring size accurately.

11. Do you offer warranties or guarantees on your jewelry?

Yes, we offer warranties on our jewelry to ensure your satisfaction. Please refer to our warranty policy for more details.

12. Do you offer shipping and returns?

Yes, we offer shipping options worldwide. We also have a hassle-free return policy. Please check our shipping and returns page for more information.

13. Are your products hypoallergenic?

Yes, our jewelry is hypoallergenic and free from harmful substances, making it suitable for sensitive skin.

14. How should I care for and clean my jewelry?

We provide care instructions with each purchase to help you maintain the beauty of your jewelry. Gentle cleaning with a soft cloth and mild detergent is recommended for most pieces.

15. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for special occasions. Simply select the gift wrapping option during checkout.

16. Can I order a piece that is currently out of stock?

Please contact our customer service team to inquire about the availability of out-of-stock items or to place a special order.

18. How can I contact customer support?

You can reach our customer support team via email, phone, or through the contact form on our website. We're here to assist you with any questions or concerns you may have.

We hope these FAQs have provided you with valuable information about Exclusively You. If you have any further questions or require additional assistance, please don't hesitate to reach out to us at exclusivelyyou.contact@gmail.com.

Thank you for choosing Exclusively You for your jewelry needs!